FREQUENTLY ASKED QUESTIONS

WHAT DEVICE IS NEEDED FOR THE SERVICE?

Our 15 suppliers works on differents type of devices, since we cover about 20 differents languages. 

Which include;

IPTV Devices (Android Box, MAG, Apple TV, Roku, AmazonFire HD)

Laptop/Computer

Smart TV’s (Samsung, LG, AndroidTV)

iOS App / Android App

Not sure? Hit the ” Chat with us “ icon in the bottom right, we are open from 8:00-11:00pm EST.

I NEED HELP INSTALLING MY IPTV, CAN YOU GUYS HELP ME?

Of course! We can help you install your IPTV on; STB Emulator, Roku or Smart TV’s! We don’t do support for Kodi, sorry. Contact us thru LIVE CHAT, or by email at [email protected] We can install your IPTV on Android Box at a distance as well! Free of charge, just ask for it.

Need remote installation help? Install TeamViewer on your Android Box, note the ID, make your order and let us know the TeamViewer ID of your Android Box in the notes so that one of our friendly technicians can help you remotely install your IPTV services!

 

Thank you

HOW DOES THE SHIPPING WORK FOR MY BOX? IS IT LONG?

We have currently (2) options for Shipping, either Free or Express. The free delivery takes around 4-5 days in Canada, and Express is 1-2 days.

HOW DO I SETUP MY IPTV WITH ANDROID?

IS MY MACOSX COMPATIBLE WITH ANYTHING?

Of course! All of our services works on MacOSX! You simply need to install: BlueStacks. This is an Android Emulator! Then, you will need the app called ” STB EMU “. There is a free version of the store, or we also provide a pro version when purchasing a subscription!

CAN YOU HELP ME REMOTELY INSTALL MY IPTV ON ANDROID?

Yes of course, using TeamViewer. TeamViewer is a remote assistance software that needs to be installed on your Android Box. When open, they will give you an ID, write it down! At the moment of your checkout, in the “Notes” window, please insert your TeamViewer ID. Leave the APP open on your Android Box,  for our friendly technician to install your service at your earliest convenience. Thank you

I got a Smart TV’s, how does it work?

In order to check if your Samsung Smart TV is compatible with the service, go to the Samsung Smart TV screen and search for the ‘Smart IPTV’ app. If the app is not displayed on the main screen, you may have to search for it in ‘All Apps’ or ‘Updates’. LG’s television use the same app. This app is working for 7 days as a trial, if you want to have it for life, you need make a one time donation of € 5.49 (Euros) towards the development of the software company. We are not affilate with “Smart IPTV, and don’t receive benefits from these sales. Thank you

For AndroidTV, go to ‘Play Store‘ and search for ‘Perfect Player‘.

If you can find these apps in your Smart TV’s, it’s all good for compatible services.

 

How does your Rewards Program works?

Here is how our Rewards Program works; First, you need to register for free an account, and you will receive a code. Every 1$ you spent, you receive 5 points. Every friends or family member that you refer to your code, you get 500 points. Check the REWARDS to see what you can claim!

ALLO? J’AI BESOIN D’AIDE EN FRANÇAIS!

Bonjour! Oui nous parlons Français! Si vous voulez le site en version française, cliquez sur le menu en bas à gauche de votre page pour changer la langue du site internet. Également, notre soutien Technique est également en français/anglais! Merci

WHERE DO I FIND MY MAC ADDRESS?

On your Android Box, download and install the app named: STB EMULATOR or StbEMU. There is a free version which contains Ads and a pro version for couple of dollars. When open, go into: Top right corner menu (3 dots), Settings, Profiles, Click the profile name, STB Configuration, MAC-address. from there you will see your VIRTUAL MAC. Note it, you will need it for your order. Thanks !

IS THE SERVICE PROVIDED UP 100% OF THE TIME?

Service provider goes under maintenance once in a while to fix issues or to add channels. The service is online about 98% of the time. Any IPTV that says it’s up 100% all the time is lying.

DO WE NEED AN ULTRA FAST INTERNET CONNECTION?

We recommend using a minimum of 10 MBPS connection with your Internet Service Provider. We don’t recommend using your Data connection of your mobile provider because it’s very costly.

However, people with slow internet (5mbps) has reported no issues at all, some people with fast connection (100 Mbps) sometimes faced a problem, it really depends on your stability and the server peak usage.

SOME SUPPLIER OFFER TIMESHIFT, WHAT IS THAT?

Timeshift, or the little watch icon near a channel, is the possibility to rewind up to 24h-48h in some case. Very cool!

IS IPTV-MARKET HOSTING OR DISTRIBUTING ANY CONTENT OR VIDEOS?

DMCA Notice:

 

IPTV-MARKET.net , its owner(s) or its developer(s), do not own, host, store, or distribute any content, video or otherwise, what so ever. However, if you are the copyright owner of content that appears in any online sharing site, and you did not authorize the use of the content, there are steps that you can take to have the content removed. The link aggregate sites that we utilize are DMCA compliant and are categorized as online service providers by that act. You may have infringing content removed by notifying them through their respective websites

I DID ORDER, WHAT TO EXPECT NOW?

We process our orders from 3 to 24 hours to validate the payment. Paying by e-transfer? Don’t forget to send your payment so we can process the order. Payments by E-transfer

After the payment is confirmed, and your order completed, you will receive an email with your purchase information with all you need to get started.

WHAT DO YOU RECOMMEND, KODI OR STB EMULATOR?

Kodi is by far the most popular of them 2, but we have a preference for STB Emulator. We find the software less complicated to configure and navigate, but this is our personal opinion. We suggest you try both to give it a try!

HOW DO I RENEW MY SUBSCRIPTION?

To renew your subscription, either go to your account and select your preferred subscription from the shop menu, then you can check out. You can also purchase your subscription as a guest.

WHICH PACKAGE IS THE BEST OFFER FOR QUEBEC CITIZENS?

Based on our past review and experience, the best package for Québec in order should be: Diablo, GoldTV (Green), OK2, WoWTV, IPGuys.

SO MANY SUPPLIERS TO CHOOSE FROM, WHY?

IPTV-MARKET does not only serve one country or one particular supplier, and as the name state, it’s a MARKET. Our suppliers vary and so the service they offer. Some are more suitable for Canada, others for India and so on. We suggest you look at the channel list to get a better idea of what type of languages is spread across the service and what you can expect.

YOU GOT A QUESTION? EMAIL US

YOU LIKE HUMAN BEING? LIVE CHAT IS THERE!

Open from 8:00AM to 11:00PM EST
Click on the "Chat With us" icon, on the bottom left of the page!