Processing Informations

When we receive orders, we start processing them by status of arrival in our database. Normal processing times are 3h-24h during our normal business hours (8:00AM – 11:00PM EST, Monday To Friday). We will process orders during the Week-end, but we might not have someone on the “Live Chat” for sales inquiry. At the second that we complete your order, you will receive all information regarding it at your email account registered on file. Your order status will then change from “Processing” to “Completed“. If your order is “On-Hold“, it’s because you made a payment with E-Transfer, and we need to validate it first. Reseller panel paid by PayPal might take up to 24h-48h to process, since PayPal is now taking more time to verify the payment and puts a hold on it. If you need a Reseller panel or a subscription under 24h, you will then need to pay by Email Money Transfer (E-Transfer; Interact) at the checkout, you will also save the PayPal Fees.

 

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